Product Support:
Email:vips@adx.airlines@gmail.com
Toll Free: 866-228-0994 or 678-743-2177
Fax: 866-238-4436
(Please note: This company works under DBA VIP Global)
SHIPPING
Shipping and Handling charges for product purchased at Airliner Dispatch are as follows:
Below is the current Shipping Cost which is subject to change without notice
and includes processing, packaging, packaging material, postage and insurance
Destination | USA | USA | USA | Canada | Europe | Rest of World |
| Shipping Method | Mail | UPS Ground | Fedex Express* | Mail | Mail | Mail |
| Price | $ 7.00 + $0.00 per additional DVD | $ 9.00 + $0.50 per additional DVD | $ 20.00 + $0.50 per additional DVD | $ 7.00 + $1.00 per additional DVD | $ 9.50 + $2.50 per additional DVD | $ 10.50 + $3.50 per additional DVD |
| Estimated Ship Time ** | 7 to 14 Days | 3 to 6 Business Days | 2 to 3 Business Days | 2 to 3 Weeks | 2 to 6 Weeks | 3 to 8 Weeks |
Express orders must go to Billing Address
unless you have been a customer for more than 6 months!
** The Estimated Ship Time starts counting from the day your order is shipped, not when the order is placed!
Start counting from the day you receive your email confirmation that your order has been shipped.
ATTENTION!!!
Please make sure you enter your
address completely and correctly.
If you make a mistake we are not responsible for delayed or lost packages.
*Fedex Express orders must go to Billing Address unless you have been a customer for more than 6 months!
** The Estimated Ship Time starts counting from the day your order is shipped, not when the order is placed!
Start counting from the day you receive your email confirmation that your order has been shipped.
ATTENTION!!! Please make sure you enter your address completely and correctly.
If you make a mistake we are not responsible for delayed or lost packages.
INTERNATIONAL ORDERS
If you are located outside the USA and you place an order for our DVDs, know that you are responsible for any import/customs taxes/fees that could be charged to you when the package arrives in your country.
ADDRESS ERRORS
Please be very clear and correct when entering your address, city, postal/zip code, apartment number etc..
If you make a mistake Just Planes will not be responsible for your package not arriving.
More than likely the package will be returned to us and we will re-ship it to you after payment of a new shipping charge.
When using UPS, a fee is charged by UPS to correct and re-deliver your package,
the fee (likely $6) will be charged to you
Shipping is FREE for orders $100.00 and over via UPS/FEDEX/DHL/USPS 5 day ground delivery. At times items might not be able fit into a flat rate box, if this happens we will notify you via email.
Please note all charges on your credit call bill will reflect as VIP Global
RETURN/REFUND AND RESTOCKING FEES:
If you are not satisfied with software purchased directly from Airliner Dispatch (airlinerdispatch.com), contact us within 30 days of your purchase to receive a refund. Refunds requested more than 30 days after your initial purchase date will not be issued unless the transaction was subject to a fraudulent purchase.
For returns, visit the customer service web page or contact the phone number/email address noted on your invoice or fill in the form below in it entirety.
Any software purchased on CDs must be unopened and returned within 30 days of purchase. CDs must be received and processed before a refund will be issued. A restocking fees of 30% will apply on returned products.
All shipping, handling and delivery charges are non-refundable.
If you are issued a refund, it should appear on your credit card statement. Upon receiving your refund you must uninstall or stop using any software products for which you no longer posses a valid, purchased license. Airliner Dispatch. reserves the right to disable any product keys and/or serial numbers issued to you for the refunded products.
The Airliner Dispatch. refund policy applies only to software purchased directly from Airliner Dispatch (airlinerdispatch.com). If your software was purchased through a 3rd party, it must be returned to the 3rd party and is subject to the return policies of that vendor.
